This policy covers payments made to Yoorie for Billowa subscriptions. For refunds on food or orders you bought from a restaurant, please contact that restaurant; it sets its own refund policy.
1. Free trial
You can try Billowa free for the trial period shown at signup. No payment is taken during the trial, so there is nothing to refund.
2. Cancelling a subscription
You can cancel at any time from your account or by emailing hello@yoorie.com. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.
3. Refunds
- First payment: if you are not satisfied, ask within 7 days of your first paid charge for a full refund.
- Annual plans: if you cancel later in the first 30 days, we refund the unused full months.
- Monthly renewals and partial months are not refunded, except where the Service was unavailable for a long period through our fault.
- Duplicate or wrong charges are always refunded in full.
4. How refunds are paid
Approved refunds go back to the original payment method within 5–7 working days after approval (your bank may take longer). GST invoices are adjusted with a credit note.
5. Hardware
If you buy printers or other hardware through us, the seller’s return and warranty terms apply and are shared at the time of purchase.
6. Contact
Email hello@yoorie.com with your business name and payment reference.